Newcastle Airport Resources
Car Parking
Disabled parking bays are available in all car parks. The courtesy coach from the long term car park has a step that automatically lowers to enable easy access for wheelchair users.
Access into the terminal building is via revolving doors, which can be slowed down by the use of a press button. This is a black button with a white wheelchair logo.
Checking In
Ask for a special assistance transit form at check-in. You’ll then need to go to the Airport Information Desk which is located on the main concourse between check-in desk 32 and WH Smith. Present the special assistance transit form to the staff on the Information Desk.
Boarding
If you require wheelchair assistance, and do not have a helper travelling with you, help can be provided. Customers can be helped through security search and onto the aircraft and also return to Newcastle International Airport.
Always contact the airline or tour operator you are traveling with if you need special assistance at least 48 hours before arriving at the airport and ideally at the time of booking.
Wheelchairs and specialist vehicles for easy access to aircraft are available on request and are free of charge. There are limited spaces in these vehicles and only one helper can travel on the cabin lift (children are exempt).
Toilets
There are disabled toilets with alarm cords on all levels and the location of these toilets can be obtained from the Information Desk or through clearly displayed signage in the terminal.
Telephones
There are payphones throughout the airport that are at a lowered height.
Lifts
The security search area, departure lounge and departure gates are situated on the upper floor of the terminal building and are accessible by lift. There are escalators and two lifts to assist customers.
Assistance dogs
Only dogs accompanying customers who require them for assistance are allowed in the terminal.
You can call 0870 122 1488 prior to arriving at the airport with any queries regarding special assistance.
